Join BMO as an Application Operations Leader ensuring high availability of mission-critical banking services. Drive incident management and service stability in a 24/7 support environment. In this leadership role, you will manage a team responsible for the operational support of vital banking applications.

You’ll focus on incident resolution, production readiness, and fostering collaboration with stakeholders. Ensure compliance with service-level objectives while implementing improvements for better system performance and customer satisfaction. Key Responsibilities:

- Direct Major and Critical Incident management activities
- Coordinate rapid response to service disruptions
- Guide Level 2 investigation and issue resolution




- Lead problem management and drive continuous enhancements
- Participate in go-live activities for production changes

Requirements:

- Over 7 years of technology experience in application operations
- Minimum 3 years leading operational support teams
- Familiarity with regulatory compliance in Banking
- Robust analytical skills for problem-solving
- Degree in Computer Science or relevant technical field

Lead BMO's commitment to operational excellence and continuous improvement in banking application support.

📌 Application Operations Leader at BMO (Toronto)
🏢 BMO
📍 Toronto