Join Citi's Securities Services as an Application Support Analyst, focusing on critical data platform operations and client service delivery. This role offers a blend of hybrid work and technical engagement. Citi’s Data & Client Platforms team is expanding, and they need a Senior Production Support Analyst to provide operational excellence.

This position is essential for managing client-impacting incidents and analyzing data to enhance operational efficiency. You will coordinate incident management and work on modernization projects involving cloud adoption and streamlined services. Key Responsibilities:

- Manage production support and incident investigations
- Ensure seamless transitions with regional handovers




- Communicate effectively with client-facing teams
- Drive problem management to reduce incidents
- Contribute to automation and monitoring improvements Requirements:
- Minimum 5 years in production management or application support
- Proficient with SQL for database troubleshooting
- Experience with ITRS Geneos and its administration
- Practical experience in scripting for operational tasks
- Bachelor’s degree in relevant technical field Leverage your expertise at Citi, enhancing client services and supporting transformative platform changes.

📌 Application / Production Support Analyst (Mississauga)
🏢 Citi
📍 Mississauga