Job#: 3046351 : Client: Big Five Bank

Terms: 6 -month Contract

Location: GTA

Work Hours: Shiftwork: $37,5 Hours/week

Application Support Team Description: Application Support: Incident Manager Seeking a skilled Incident Manager responsible for overseeing and coordinating the response to major incidents. This role will provide US regional support for the Global Incident Management function for the Banking Production Services Technologies, delivering 24x7 service for 850+ Applications. Partners with global team mates to allow for seamless delivery of Incident Management Processes.

Drive to Resolution Business Impacting Incidents:

- Incident Coordination: Manage high-severity incidents by leading triage efforts, hosting bridge calls, documenting timelines and driving to resolution to ensure all business impacting incidents are resolved in a timely manner with minimal business impact
- Analysis and Mitigation: Coordinate the team to understand impacts, perform forensics, categorize, and mitigate incidents, ensuring the right experts are engaged
- Communications: Ensure all personnel know their role during incidents. Keep teams aligned and accountable to timely completion of allocated actions. Ensure regular updates to Business and Technology stakeholders

Required Skills:

- Experience in a Major Incident Management role
- Strong technical background with the ability to understand complex systems and troubleshoot issues
- ITIL Certification
- Assertive with strong leadership skills, quick decision-making abilities, and the capability to coordinate multiple teams and resources in real-time
- Ability to think strategically and plan for different scenarios that could occur during an incident
- Ability to run the room and fearless regarding escalation
- Ability to negotiate
- Excellent written and verbal communication skills and experience with Executive level communications
- Strong sense of accountability and ownership
- Must be proactive, enthusiastic, versatile and results driven with attention to detail
- A team player who must be able to remain calm under pressure, juggle multiple priorities, using initiative to meet deadlines without close supervision
- Capable of working across organizational boundaries in a very demanding,



high-output environment
- Experience working in a large enterprise IT Organization
- Experience with triaging mission critical systems failure and resolution
- Trained or experienced in advanced risk management/identification
- Knowledge of crisis management, disaster, and business recovery and continuity management
- Experience with postmortem processes and continuous improvement methodologies.
- Knowledge and understanding of Change policy

Must Haves

- 3 – 5 Years experience
- Major Incident Experience and reporting with other teams
- Excellent communications skills
- Problem resolution skills
- Role involves shftwork
- This is a position that impacts the bank enterprise wide with great opportunity for growth opportunities within the bank.
- If you are not a 99% match to the above and want to be considered for other opportunities at our enterprise clients, register for our Talent Network where you can receive job alerts about new opportunities that match your interests.
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- EEO Employer
- Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or (phone hidden).





Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning. We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico. Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA. © 2026 Everforth, Inc. All rights reserved. Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

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Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or (phone hidden). (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

📌 Application Support Incident Manager (Toronto)
🏢 Apex Systems
📍 Toronto