Application Support Analyst/ Site Reliability Engineer

Location: Toronto, ON

Onsite Flexibility: Hybrid — In-office every Thursday and 4th Friday of every month

Contract Details

- Position Type: Contract
- Contract Duration: 6 months (with potential for extension; FTE conversion could be possible — not confirmed at this time)
- Pay Rate: C$55.00–C$60.00 / Hour (CAD)
- Shift / Schedule: 37.5 hours/week, 9:00 AM – 5:00 PM, Monday to Friday; OT may be possible; on-call possible after 5:00 PM to midnight (notified in advance if required)

Job Summary

We are seeking a Site Reliability Engineer (SRE) to support Wealth Management production applications. This role is responsible for ensuring system availability, monitoring application health, troubleshooting incidents, and driving operational excellence across production environments.

Key Responsibilities

- Provide production support for business-critical applications and services.
- Monitor system health, application performance, and data flows.
- Investigate and resolve incidents, performance issues, and service disruptions.
- Perform root cause analysis and implement preventive solutions.
- Support deployments, operational readiness, and change activities.
- Develop and maintain monitoring dashboards, alerts, and runbooks.
- Contribute to knowledge repositories, support documentation, and process improvements.

Required Skills

- 5–7 years of experience supporting enterprise production applications.
- Strong troubleshooting and incident management skills.
- Experience with monitoring, observability, and reliability engineering practices.
- Platforms & Monitoring:

- OpenShift Container Platform (OCP) - Grafana - Loki - Prometheus - Dynatrace

- Tools:

- Feed Hub - AutoSys - ServiceNow (ITSM) - Confluence - Jira





- Excellent communication and documentation skills.

Preferred Skills

- Wealth Management domain knowledge.
- Experience in banking or financial services environments.

- Medical, Vision, and Dental Insurance Plans
- 401k Retirement Fund

Key Notes

- Interview process: 1 round, 30 minutes, in-person with the hiring manager.
- Candidate may start while employment history and regulatory credentials are being verified by the supplier (suppliers have 30 days from the start date to complete verification).

About the Client

This client is a large, full-service multinational financial institution offering a comprehensive range of banking, wealth management, and capital markets products and services to individuals, businesses, and institutional clients across its home market and internationally, with significant commercial and investment banking presence in the United States and other global markets. The organization employs professionals across roles such as DevOps engineers, business analysts, enterprise programs analysts, and site reliability engineers who collaborate across complex, cross-functional teams at scale. With a well-developed training framework, structured recognition programs, competitive compensation, and meaningful commitments to inclusion and diversity, it is a strong fit for professionals seeking stability and structured career growth in a major financial institution.

About GTT

GTT is a minority-owned staffing firm and a subsidiary of Chenega Corporation, a Native American-owned company in Alaska. We highly value diverse and inclusive workplaces and support Fortune 500 organizations across banking, financial services, technology, life sciences, biotech, utilities, and retail sectors throughout the U.S. and Canada.

Job Number: 26-11740 Industry: Software Engineering

#gttca

📌 Application Support Analyst / Site Reliability Engineer (Toronto)
🏢 Global Technical Talent, an Inc. 5000
📍 Toronto