Join Marsh as an Application Support Specialist where you'll play a key role in supporting AI-driven applications. This hybrid position requires strong troubleshooting skills and proactive issue management. In this role, you will engage in user-facing production support while monitoring the health of applications.

Your tasks include triaging incidents, collaborating with IT teams, and using your knowledge of tools like Datadog and LangSmith. Candidates should have hands-on experience in AI application support along with a robust understanding of software functionality. Key Responsibilities:

- Perform root cause analysis for high-priority incidents
- Analyze support tickets and coordinate solutions
- Maintain robust relationships with business teams
- Validate fixes and oversee stakeholder testing
- Manage improvised projects in Application Support

Requirements:

- Bachelor's degree in Computer Science or IT
- 2+ years experience in AI application support
- Proficient in MEAN stack, PostgreSQL, and APIs
- Knowledge of monitoring and ITSM tools
- Familiar with concepts in AI and model accuracy

Drive AI application success and enhance your capabilities with Marsh.

📌 Application Support Specialist with AI Focus (Montreal)
🏢 Marsh
📍 Montreal