Job#: 3045453

Tier 1 & 2 Application Support

Apex Systems is a global IT services provider, and our staffing practice has an opening for a tier 1 -2 application support analyst with mainframe, ticketing and monitoring experience to place at our client, a Big Five Bank.

Client: Big Five Bank

Terms: 6-month contract to hire.

Location: Barrie or Scarborough, Ontario.

- 4 days in the office required.

- Monitors, restores service, changes, supports, and handles day-to-day activities 7/24/365 required to run the mission critical systems for the company ensuring business service levels are met and environments are managed.

- Monitors and ensures service restoration of infrastructure, applications (online and offline), and security, while meeting service level agreements.

- Provides the Help/Service Desk support, as well as coordinates and facilitates Incident Management, deploys changes to the production environment, and engages 3rd party providers contracted to the Bank during an incident.

- Provides immediate response to production program or system problems.

- Participates in testing cycles to ensure the ability to deploy and operability of infrastructure and applications.

- Deploys, implements, provisions applications and infrastructure per deployment plans and infrastructure build guides.

- Breaks down strategic problems, and analyses data and information to provide insights and recommendations.

- Provides initial triage, investigation and resolution of incidents. This may include automated code production, automated recovery scripts and runbook execution.

- Deploys automated code to production.

- Provides end to end technology support including computer, applications, network and storage, and root-cause analysis etc.

- Drives and/or promotes new processes, systems, technology, and operations and expanded capabilities for performance, with the flexibility to align to the unique requirements of the project teams and deliverables.

- Proactively monitors system performance and identifies operational improvements, in ensuring smooth and consistent customer and business partner delivery.

- Supports deployment activities, managing implementation issues to resolution.

- Provides initial triage, investigation and ensures fast turnaround times on issue/incident resolution.

- Monitors technical infrastructure, applications and/or business transactions through automated systems and instrumentation across the workplace.

- Provides inbound call assistance to end-users for application, technical, and IMACD needs leveraging the knowledge base and/or run books available.

- Collaborates and engages with the appropriate areas across the bank.

- Develops or helps to develop the knowledge assets required for the operation.

- Promotes adherence to standards and industry best practices.





- Develops an understanding of organizational interactions and complexity to engage with the appropriate matrix areas.

- Identifies opportunities to strengthen the operational capability, such as: sharing expertise to promote technical development, mentoring employees, building communities of practice and networks across technology.

- Stays abreast of industry technical and business trends through participation in professional associations, practice communities & individual learning.

- Focus may be on a business/group.

- Thinks creatively and proposes new solutions.

- Exercises judgment to identify, diagnose, and solve problems within given rules.

- Works mostly independently.

- Broader work or accountabilities may be assigned as needed.

Key Qualifications

- Typically, 1- 2 years of work experience in IT or business environment and/or B.S./B.A. in computer science, engineering, information systems, math or business.

- Understanding of Information Technology operating processes used for systems to ensure effective delivery including but not limited to IT Operations mandatory operating standards for monitoring, logging, and alerting.

- Knowledge of support and operations practice, concepts, and technology obtained through formal training and/or work experience.

- Technical and/or business functional knowledge of systems, tools, timing, and dependencies.

- Specialized knowledge from education and/or business experience.

- Verbal & written communication skills - In-depth.

- Collaboration & team skills - In-depth.

- Analytical and problem-solving skills - In-depth.

- Influence skills - In-depth.

Interview Process: Interviews will take place as single round

This is a great opportunity to join a Big Five Bank and continue your career in the financial domain. Be a part of a great work environment with a very well-organized team and colleagues who will help you succeed.

This is a position that impacts the bank enterprise wide with great opportunity for career growth within the bank.

If you are not a 99% match to the above and want to be considered for other opportunities at our enterprise clients, register for our Talent Network where you can receive job alerts about new opportunities that match your interests.

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EEO Employer

Apex is an Equal Employment Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age,



sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law. Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Employee Services Department at [email protected] or (phone hidden).

Everforth Apex is a world-class IT services company that serves thousands of clients across the globe. When you join Everforth Apex, you become part of a team that values innovation, collaboration, and continuous learning.

We offer quality career resources, training, certifications, development opportunities, and a comprehensive benefits package. Our commitment to excellence is reflected in many awards, including ClearlyRateds Best of Staffing® in Talent Satisfaction in the United States and Great Place to Work® in the United Kingdom and Mexico.

Everforth Apex Benefits Overview: In terms of professional development, Everforth Apex hosts an on-demand training program, provides access to certification prep and a library of technical and leadership courses/books/seminars once you have 6+ months of tenure, and certification discounts and other perks to associations that include CompTIA and IIBA.

© 2026 Everforth, Inc. All rights reserved.

Everforth Apex Systems is part of the Commercial Segment of Everforth, Inc.

NYSE: EFOR

4400 Cox Road

Suite 200

Glen Allen, Virginia 23060

Everforth Apex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), age, sexual orientation, gender identity, national origin, ancestry, citizenship, genetic information, registered domestic partner status, marital status, disability, status as a crime victim, protected veteran status, political affiliation, union membership, or any other characteristic protected by law.

Everforth

Apex will consider qualified applicants with criminal histories in a manner consistent with the requirements of applicable law. If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation in using our website for a search or application, please contact our Benefits Department at [email protected] or (phone hidden). (Do not submit resumes or solicit consultants to this email address). UnitedHealthcare creates and publishes the Transparency in Coverage Machine-Readable Files on behalf of Everforth Apex.

📌 Applications Support Specialist (Toronto)
🏢 Apex Systems
📍 Toronto