Shape the future of legal technology as the Manager of Scaled Success at Clio. Drive retention and expand product adoption through creative engagement strategies in a hybrid work setting.In this pivotal role, you will lead team initiatives aimed at maximizing customer satisfaction and retention across Clio's vast user base. Your expertise in developing scalable operational processes and AI-driven engagement will empower law firms to embrace transformative workflows while building invaluable customer relationships.Key Responsibilities:Architect and refine engagement playbooks for clientsDevelop trust in AI capabilities within the legal frameworkImplement data-driven models to monitor engagement effectivenessWork closely with cross-functional teams for improved customer outcomesMentor team for successful execution of the strategic visionRequirements:Minimum 3 years in management within a tech environmentAdept at AI-powered customer engagement practicesProven record in customer retention strategiesFamiliarity with CRM platforms like SalesforceAnalytical mindset with a focus on continuous improvementDeliver exceptional customer engagement and drive strategic growth at Clio.#J-18808-Ljbffr

📌 Scaled Success Manager - Legal Ai At Clio (Ottawa)
🏢 Themis Solutions
📍 Ottawa