We are seeking an experienced Archer Production Support Specialist to provide comprehensive technical support for our Archer application in a production environment. This role combines hands-on application expertise with infrastructure management to ensure optimal system performance and rapid issue resolution.
Key Responsibilities
Application Support: Monitor and maintain Archer application health; troubleshoot and resolve production issues with minimal downtime ansibleDeployment Management: Execute production deployments during off-business hours; coordinate with development teams on release schedules Infrastructure Management: Support Windows Server environments and manage IIS configurations to ensure system stability Database Administration: Optimize and maintain SQL databases; perform routine maintenance and performance tuning Incident & Change Management: Follow ITIL best practices for incident response and change control; manage service tickets through resolution Monitoring & Alerting:
Utilize Dynatrace| Slack| Watchdog| and Stone Branch tools to proactively identify and respond to issues Automation: Develop and maintain automation scripts using Shell scripting and Python to streamline operational tasks Documentation: Maintain confluence documentation for procedures| runbooks| and system configurations.
Required Qualifications Proven experience in production application support Solid Archer application knowledge (development| deployment| and issue resolution)Windows Server and IIS administration experience SQL database knowledge and experience Familiarity with monitoring tools (Dynatrace| Slack| Watchdog| Stone Branch)Scripting experience (Shell and Python)Working knowledge of ITIL processes (Incident and Change Management)Experience with Ansible| Helios| and Confluence tools Work Schedule & Availability Office-based: 4 days per week on-site On-call Support: Available for production deployments and urgent issues outside standard business hours
📌 Archer production Support Analyst (Toronto)
🏢 apptoza
📍 Toronto
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