Become the Customer Experience Manager at Coach, where you'll enhance the luxury shopping experience. Focused on training and development, this role fosters excellence in customer service across North America.

In this vital position, you will implement the Omnichannel Training & Customer Development strategy, ensuring all store teams are equipped to exceed customer expectations. Collaborate closely with regional field leaders to monitor performance metrics and train staff effectively. Your experience in customer-focused roles will drive cutting-edge training initiatives to adapt to the retail landscape.

Key Responsibilities:



• Implement and track customer service training initiatives • Regularly connect with regional teams to align on goals • Champion customer feedback integration into training • Utilize training platforms for onboarding and development • Observe and guide store teams for leadership enhancement

Requirements: • Over 5 years of relevant experience in retail • Proficient in Microsoft PowerPoint and Excel • Proven ability to communicate and motivate teams • Strong organizational skills and multi-tasking • Willingness to travel up to 75% of the time

Join Coach and elevate our customer experience through your leadership in training and development. #J-18808-Ljbffr

📌 Customer Experience Manager for Coach (Winnipeg)
🏢 Coach
📍 Winnipeg