2065 1st Ave, Prince George, BC V2L 2Z1, CANPay range: $48,000 CAD to $52,000 CAD. The estimated range is the budgeted amount for this position. Final offers are based on factors including skill set, experience, location, qualifications and other job-related reasons.DescriptionJOB PROFILE – COLLISION EXPERIENCE ADVISOR (CEA)The Collision Experience Advisor is an entry-level role focused on delivering exceptional customer service throughout the collision repair process. This position requires robust communication skills and a willingness to learn. No prior collision shop experience is required—training will be provided to build familiarity with repair workflows, insurance processes, and front office systems.Reporting to: Shop ManagerKEY RESPONSIBILITIESProvides high levels of customer service, both internally and externally, with a focus on creating a positive first impression; Welcomes customersand explains the collision repair process, setting clear expectations; Determines customer needs including estimate booking, repair scheduling, and transportation requirements; Books estimate appointments over the phone when necessary and provides prompt service to walk-in customers; Provides repair status updates to customers via phone, email,



or text; Assists customers with insurance claims information and required documentation; Coordinates customer transportation needs including rides, replacement vehicles, and rentals; Assists with vehicle drop-off and delivery, including overview of completed repairs; Ensures vehicle pre-wash, mapping, and required photos are completed as per The Craftsman Way; Participates in daily production meetings to understand workflow and relay relevant customer information; Maintains accuraterecords in shop management systems and dashboards; Supports compliance withinternal policies, procedures, and guidelines to promote consistent application within the Company; Supports company standards in SPARKLE, safety, and security; Represents and promotes the Craftsman Collision brand in a positive manner aligned with stated values; andOther duties as assigned.QUALIFICATIONSNo prior collision repair experience required; Customer service experience preferred (retail, hospitality, call centre, or similar); Strong verbal and written communication skills; Organized, dependable, and eager to learn; High school diploma required; post-secondary education an asset; Must be legally entitledto work in Canada with no restrictions.#J-18808-Ljbffr

📌 Collision Advisor - Customer Service Focus - C$48,000 - C$52,000 A Year - No Experience Required (Winnipeg)
🏢 Craftsman Collision
📍 Winnipeg