Medicentres is hiring a full time Centralized Programs Agent in Edmonton, AB. This entry-level position is geared towards individuals eager to improve patient experiences through excellent customer service.
As a Centralized Programs Agent, you'll play a crucial role in managing patient referrals and ensuring effective communication. This position requires a commitment to maintaining patient confidentiality while supporting a team in achieving strategic objectives. Experience in a medical office is advantageous for applicants.
Key Responsibilities:
• Send referrals to internal and external healthcare providers
• Communicate appointment details to patients clearly
• Follow up on pending referrals within established timelines
• Respond to third-party inquiries efficiently
• Record and document information accurately
Requirements:
• Experience as a Medical Office Assistant for 1-2 years
• EMR software knowledge is preferable
• Excellent customer service abilities
• Strong communication skills, with English proficiency
• Competency in Microsoft Office applications
Bring your customer service expertise to Medicentres and help transform healthcare delivery in Canada.
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