Position title Assistant Manager Customer Experience Solutions Reports to Senior Manager Customer Experience Solutions Position Type Contract 12 Months Location Montreal Canada I Areas of ResponsibilitySupport customer acquisition development and retention activities Support sales operations market analysis and CRM activities Coordinate Customer Experience sponsorship administration Support sales engagement and promotional initiatives including webinars and other customer facing activitiesManage sales tracking and related CRM activitiesII Major Duties and AccountabilitiesCustomer development and sales support Support customer acquisition retention cross selling and upselling activities across existing and prospective ASQ business relationshipsCoordinate sales activities including customer and prospect follow ups quotes proposals and RFPsSupport customer engagement through Teams email inbound and outbound calls webinars and in person interactions when possibleConduct customer and prospect research to support business development activitiesSupport the organization of sales and GTS webinars including outreach to potential ambassadors participant coordination and event logisticsSales Operations CRM and Market Analysis Manage sales tracking and reporting activities and support the monitoring of the sales pipeline Maintain accurate and up to date customer prospect and chance information in the CRM Support sales and customer engagement campaigns through the CRM Conduct market analyses using historical business data and relevant market intelligence to identify gaps trends and potential growth opportunities Provide insights and analysis to support prospect identification prioritization and sales planningCustomer Experience sponsorships Administration Target potential sponsors and initiate discussions to get an expression of interestPrepare sponsorship proposals and agreements and coordinate follow ups for completionAdminister the ASQ deliverables and coordinate the fulfillment of sponsor commitmentsTrack sponsorship activities and prepare reports to support the completion and evaluation of agreementsOther duties as assignedIII Education experienceUniversity degree in administration marketing or related disciplineThree years of experience in sales andor customer service andor a coordinating role Advanced proficiency with MS Office Suite software MS Excel MS Word MS PowerPointDesirable experience with a sales tracking or CRM softwareDesirable experience with sponsorships activitiesKnowledge of Microsoft Dynamics 365 CRM would be an assetAviation or airport related experience would be an assetIV Skills and AbilitiesExcellent English skills written document writing proofreading and spokenDesirable working knowledge of other languages preferably French Spanish andor MandarinExcellent office computer skills Microsoft Office Survey tools Analytics SoftwareStrong analytical skills with the ability to interpret sales customer and market data and translate findings into actionable insightsStrong attention to detail and ability to maintain accurate sales and customer informationAbility to coordinate multiple commercial activities stakeholders and deadlines simultaneouslyWell organized with the ability to carry out all tasks effectively accurately and efficientlyProactive collegial tactful diplomatic and discreet in all dealingsAbility to communicate in a welcoming effective and dynamic manner V ACI World Values The successful candidate must demonstrate and embody ACI Worlds values Stewardship Member focused Integrity Excellence Collaboration Innovation Inclusivity VI What we offer A challenging and exciting position in an international and multicultural environment Hybrid work environment 4 weeks of vacationyear 5 sick days year 5 mental wellness daysyear Employee cell phone iPhone with TELUS Health virtual care included Health insurance coverage from your first day of employment RRSP company matching contributions OpusEXO Transit discount on monthly pass Employee recognition points earned to convert into redeemable gift cards Very flexible employee monthly wellness account to use to achieve a greater work life balance

📌 Assistant Manager, Customer Experience Solutions (Canada)
🏢 Airports Council International
📍 Canada