Drive North American ReBIRD service initiatives with Arc'teryx as a Service Operations Leader. This role focuses on operational readiness and enhancing the guest experience across multiple channels.In this hybrid position based in North Vancouver, you will serve as a vital link between the NAM region and the Global capability team. Your role supports the execution of warranty services, retail operations, and resale programs, ensuring exceptional service delivery at all levels. This is an chance to leverage your organizational skills to champion both customer and operational experiences.Key Responsibilities:Manage ReBIRD service program execution across NAMCollaborate with global teams on service readinessEnsure alignment of guest experience objectivesTroubleshoot operational challenges for front-line teamsAnalyze program effectiveness and implement improvementsRequirements:Previous leadership experience in operationsFamiliarity with service delivery in retail settingsStrong analytical and problem-solving skillsAbility to work in a hybrid modelCommitment to exceptional guest serviceTake the lead in revolutionizing ReBIRD service operations at Arc'teryx and elevate guest satisfaction.#J-18808-Ljbffr

📌 Rebird Service Operations Leader - Hybrid (North Vancouver)
🏢 Arc'teryx Equipment
📍 North Vancouver