Join Harvey as a Mid-Market Customer Success Manager and redefine client success in the legal tech space. Champion the integration of our revolutionary AI platform for enhanced client workflows.In this role, you will be instrumental in ensuring clients adopt Harvey's technology effectively, serving as their trusted advisor. Managing relationships with over 40 mid-market clients, you will focus on delivering an exceptional customer experience through implementation, training, and the creation of scalable processes. Candidates should bring a strategic mindset and proven client management skills.Key Responsibilities:Guide client onboarding with strategic implementationTrain end users on Harvey's AI solutionsMaintain primary contact with mid-market clientsDevelop documentation and process materialsUtilize metrics to ensure client satisfactionRequirements:Proven experience in high-volume client managementExcellent stakeholder communication skillsAbility to balance competing tasks efficientlyTeam-oriented with a focus on empathy and collaborationFamiliarity with Salesforce and Catalyst is advantageousJoin Harvey to impact how legal and qualified services thrive using innovative technology.#J-18808-Ljbffr

📌 Mid-Market Customer Success Manager Role (Toronto)
🏢 Harvey
📍 Toronto