Drive innovation in taxpayer service as the Customer Support Operations Manager with the Minnesota Department of Revenue. This hybrid role manages core support functions from St. Paul.In this full time position, you will lead efforts to enhance customer experience statewide. Your expertise will inform call center strategies, internal training initiatives, and performance reporting systems. Collaborate across departments to ensure the agency meets legislative requirements and customer expectations efficiently.Key Responsibilities:Oversee the design and implementation of training strategiesManage operations of customer service call centerBuild and document effective service delivery processesEvaluate operational metrics to drive service improvementsPromote stakeholder collaboration across divisionsRequirements:Minimum 3 years in leadership within a contact centerExperience with tax administration or related lawsProven track record in quality program designAbility to influence and resolve stakeholder conflictsStrong commitment to fostering an inclusive workplaceLeverage your leadership and operational acumen to enhance taxpayer services with the Minnesota Department of Revenue.#J-18808-Ljbffr

📌 Operations Manager - Customer Support Division (Saint Paul)
🏢 Minnesota Direct Care and Treatment
📍 Saint Paul