Lead transformative projects at Lyft as a Senior Product Manager for support technology in Toronto. Utilize your experience in AI/ML to enhance agent tools and optimize customer care.In this hybrid position, Lyft is looking for a strategic leader with over 8 years of product management experience. You will be instrumental in setting the vision for our support platform, integrating AI capabilities to improve agent efficiency. Collaborating with cross-functional teams, you will ensure that our data solutions are accurate and trusted by all stakeholders,



driving real impact in customer care operations.Key Responsibilities:Define vision and manage roadmap for customer support technologyLead initiatives that improve agent efficiency through AIEnsure accuracy and integrity of data used for decision-makingInfluence team architecture to accommodate evolving AI capabilitiesWork closely with stakeholders to deliver meaningful productsRequirements:8+ years of product management experienceExperience with AI/ML and its application in supportProficiency in data management and reportingTrack record of managing complex, cross-functional projectsTechnical degree preferred in relevant fieldsLeverage your expertise to elevate Lyft's customer support systems and enhance the user experience for millions.#J-18808-Ljbffr

📌 Senior Product Manager, Support Technology At Lyft (Toronto)
🏢 Socotra
📍 Toronto