Shape customer success strategy at Versaterm, specializing in public safety SaaS solutions. Focus on adoption, renewals, and delivering measurable value to customers.As the Strategic Director, you'll lead the entirety of the customer lifecycle, championing initiatives that align with company growth. A critical part of your role will involve crafting thoughtful engagement frameworks, ensuring solid partnerships with cross-functional teams, and refining customer success operations for optimal outcomes.Key Responsibilities:Design customer engagement strategies aligned with business goalsBuild and maintain standardized success processesLead efforts for proactive renewals and risk mitigationCollaborate with teams for cohesive customer experiencesAnalyze customer health metrics for improvementRequirements:Bachelor's degree in a relevant fieldExtensive experience (10+ years) in Customer SuccessProven team leadership skillsStrong analytical and data-driven approachExperience in public safety SaaS is advantageousTransform customer success experiences and reinforce business impact at Versaterm.#J-18808-Ljbffr

📌 Strategic Director Of Customer Success (Riviere-des-Prairies—Pointe-aux-Trembles)
🏢 Versaterm
📍 Riviere-des-Prairies—Pointe-aux-Trembles