Join RT Holdings Inc as a Supervisor of Customer Service Operations, responsible for enhancing agent performance and customer satisfaction in a thriving call center setting. Emphasizing team growth and collaboration is key.

This leadership role involves coaching agents to improve service delivery and implementing strategies based on performance metrics. By fostering a customer-centric mindset, you will ensure a seamless experience for over 250,000 Canadian customers each year. Your management skills will help maintain operational excellence while balancing staffing needs with service level agreements.

Key Responsibilities:



• Provide performance feedback and development plans • Analyze team performance against KPIs for improvements • Collaborate for optimal staffing solutions • Ensure timely and effective customer issue resolution • Present performance trends and reports to leadership

Requirements: • Bachelor's degree preferred • Minimum 3 years in customer service • 2 years of supervisory experience required • Experience in HVAC is beneficial • Strong communication and problem-solving skills

Lead your team to success by driving performance and customer satisfaction at RT Holdings Inc. #J-18808-Ljbffr

📌 Supervisor, Customer Service Operations (Winnipeg)
🏢 Right Time Heating & Air Conditioning
📍 Winnipeg