Become a Business Systems Analyst with Questrade Financial Group and optimize customer interactions through technology. Your experience with Genesys Cloud will be pivotal in a hybrid work environment.

This role invites you to collaborate across teams to define business requirements and assist in AI tool implementation. You will engage in capturing needs, facilitating stakeholder workshops, and supporting Agile delivery, enhancing clarity and teamwork.

Key Responsibilities: • Configure Genesys Cloud for optimal operations • Translate business requirements into technical specs • Create and maintain detailed process documentation • Facilitate stakeholder interviews and workshops • Perform UAT to ensure alignment with business intent

Requirements: • Relevant post-secondary education or equivalent experience • 2–3 years in a Business Analyst capacity • Proficiency with Genesys Cloud and related technologies • Robust skills in requirement documentation and management • Experience in Agile environments and tools

Contribute your expertise to optimize operations and foster innovation at Questrade. #J-18808-Ljbffr

📌 Questrade Business Systems Expert (Winnipeg)
🏢 Questrade Financial Group
📍 Winnipeg