Elevate customer experiences as the Director of Customer Engagement Platforms at Questrade Financial Group. Implement AI-driven innovations in a hybrid work environment.

In this key leadership role, you will modernize Questrade’s customer engagement infrastructure, focusing on CRM and marketing automation. Over 8 years of experience in managing enterprise-level platforms is required, along with a record of successful digital transformation initiatives. You’ll lead a team committed to agile practices while collaborating closely with various business areas to achieve strategic objectives.

Key Responsibilities:



• Define and implement a technology modernization strategy • Oversee technology lifecycle management for stability and performance • Implement agile methodologies for rapid value delivery • Manage key vendor contracts and platform costs • Work closely with business leaders for alignment on goals

Requirements: • Bachelor’s degree in Computer Science or equivalent • 8+ years of technology leadership experience • Proven digital transformation project experience • Hands-on in managing CIAM and marketing platforms • Strong ability to lead technical teams in Agile settings

Contribute to redefining financial services through creative customer engagement at Questrade. #J-18808-Ljbffr

📌 Questrade Director of Customer Engagement (Toronto)
🏢 Questrade Financial Group
📍 Toronto