ChargeLab seeks a Bilingual Support Specialist for EV Charging to assist customers in both English and French. Troubleshoot technical issues and provide exceptional service across multiple channels.
As part of a agile team, you will respond to end-user inquiries from EV drivers and site hosts. This role is for those who thrive in fast-paced environments and enjoy problem-solving. Collaborate with support, engineering, and product teams to enhance customer satisfaction and efficiency.
Key Responsibilities: • Act as primary contact for end users via phone support • Collaborate with support teams to ensure SLA compliance • Analyze and resolve OCPP connectivity logs • Escalate hardware issues to necessary teams • Contribute bilingual documentation for knowledge sharing
Requirements: • Fluent in English and French, with clear communication skills • Proven experience in customer or technical support • Strong problem-solving capabilities under pressure • Preferred post-secondary STEM degree • Experience with Zendesk is beneficial
Utilize your bilingual ability and technical knowledge to improve user experiences in the EV charging sector. #J-18808-Ljbffr
📌 ChargeLab Bilingual Support Specialist (Winnipeg)
🏢 ChargeLab
📍 Winnipeg
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