Join OPENLANE as an Automotive Technical Specialist, blending your diagnostic expertise with exceptional customer service in a hybrid work model. This role focuses on resolving customer claims through technical analysis and clear communication. As an Automotive Technical Specialist on the Claim Resolutions team, you'll have a crucial role in assessing vehicle conditions and navigating disputes.

With a minimum of 2 years in hands-on automotive experience, you'll apply your strong technical background in practical scenarios. Your daily tasks will include communicating clearly with customers, mediating disputes, and ensuring accurate vehicle assessments. Key Responsibilities:

- Verify vehicle condition data from inspection reports




- Investigate and resolve arbitration claims as a neutral expert
- Maintain transparent communication with customers about resolutions
- Educate teams on best practices and vehicle repairs
- Mediate disputes to reach mutually agreeable solutions Requirements:
- 2+ years of automotive industry experience
- Excellent customer service and conflict resolution skills
- Strong analytical and negotiation abilities
- Basic proficiency in CRM software
- Ability to work collaboratively in a team Leverage your automotive expertise and interpersonal skills to enhance customer experiences at OPENLANE.

📌 Automotive Technical Specialist - OPENLANE (Brampton)
🏢 OPENLANE
📍 Brampton