Overview

CoreFactor is searching for a Desk Side Support Analyst on a contract basis for a client in the west end of the GTA.

The position is onsite and requires travel between office locations in Mississauga and Brampton.

Responsibilities

- Process minor incidents and hardware requests (software, peripheral, etc.)
- Coordinate warranty repairs for malfunctioning PC hardware and manage replacements/re‑imaging of broken or malfunctioning PCs.
- Assist with hardware returns by processing the PC return tracker and following up.
- Handle shipping and receiving of IS Client assets: mailroom runs, update tracking systems, and pack PCs/peripherals.
- Provide "white glove" service—considerate handling of equipment.
- Perform lightweight physical handling, including moving boxes and lifting when necessary.

Qualifications

- Solid organizational skills:



multitasking; managing incidents, requests, asset updates, ticket logs.
- Strong interpersonal skills: communicating updates, coordinating shipments, and collaborating with vendors and team members.
- Intermediate troubleshooting skills covering common PC fundamentals and the ability to elevate issues to senior staff.
- Familiar and comfortable with PC internals (desktop and laptop); replacing minor components such as HD, RAM, batteries, and laptop screens.
- Knowledge of Microsoft Active Directory and SCCM/Endpoint Manager (or similar): enabling and moving objects, deploying software, and imaging PCs.

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📌 Deskside Support (Contract) (Mississauga)
🏢 CoreFactor
📍 Mississauga