Advance your career with Aviso as a Senior Incident and Problem Manager, ensuring operational excellence in incident management. Focus on delivering quality service within a collaborative team workplace. This pivotal role within Avalso entails managing IT incident processes for the Technology Ops & Support Partners team.

You will lead efforts to restore services promptly and effectively, perform root cause analyses, and drive improvements in ITIL-aligned practices. Additionally, you'll engage with other teams to ensure ongoing service reliability and minimize business impact during incidents. Key Responsibilities:

- Direct major incident responses and communications
- Facilitate problem management and track corrective actions




- Review operational risks for production readiness
- Generate incident metrics and operational reports
- Enhance incident management procedures and templates Requirements:
- Degree in IT, Computer Science, or related experience
- 5+ years in incident or problem management
- Experience in high-availability IT environments
- Strong background in ITIL methodologies
- Crisis management and decision-making expertise Contribute to Aviso's commitment to operational excellence while enhancing client service and ITIL practices.

📌 Aviso Senior Problem Management Specialist (Toronto)
🏢 Aviso
📍 Toronto