Position: AWS Connect Developer

Duration: Till December 2026 (Transformation project with multiple workstreams. Initial assignment duration will depend on the stream assigned, with potential extensions and opportunities to support additional project phases.)

Location: Remote, Canada

Work Model: Remote

About Our Client:

A leading Canadian enterprise organization is undertaking a significant Contact Center as a Service (CCaaS) transformation initiative to modernize customer engagement platforms and enhance service delivery capabilities. Recognized for its commitment to innovation and digital transformation, the organization is investing in cloud-native technologies, automation, and customer experience solutions to support future business growth.

About this opportunity:

On behalf of our client, we are seeking an experienced AWS Connect Developer to join a large-scale Contact Center as a Service (CCaaS) transformation initiative. This role will support the design, development, implementation, and ongoing enhancement of Amazon Connect solutions that improve customer engagement, self-service capabilities, and agent experience. The successful candidate will work closely with architects, business analysts, product owners, developers, testers, and business stakeholders to deliver scalable and secure cloud-based contact center solutions.

This opportunity is ideal for a qualified with strong Amazon Connect expertise, AWS development experience, contact center knowledge, and a passion for digital transformation initiatives.

What You’ll Do:

- Design, develop, and implement contact center solutions utilizing Amazon Connect.
- Configure and maintain contact flows, queues, routing profiles, user access, and security settings.
- Develop and enhance IVR and self-service solutions using Amazon Connect, Amazon Lex, and AWS Lambda.




- Build and support integrations between Amazon Connect and enterprise platforms such as CRM, ERP, Workforce Management (WFM), and customer service applications.
- Develop REST APIs and middleware components to support contact center functionality and integrations.
- Configure intelligent routing strategies, chatbots, automation capabilities, and omnichannel customer experiences.
- Support cloud infrastructure deployment, configuration, and operational activities within AWS environments.
- Participate in migration, deployment, testing, and cutover activities for contact center transformation projects.
- Monitor system health and performance and troubleshoot production issues.
- Implement security controls and support compliance with organizational security standards and PCI requirements.
- Collaborate with cross-functional teams to deliver scalable, reliable, and maintainable solutions.
- Support testing activities, defect resolution, production deployments, and release management processes.
- Create and maintain technical documentation, solution designs, implementation guides, and operational procedures.
- Participate in Agile ceremonies including sprint planning, backlog refinement, stand-ups, and retrospectives.

Must Have

- Undergraduate degree, diploma, technical certification, or equivalent practical experience.
- 3-5+ years of hands-on experience developing, implementing, and supporting Amazon Connect solutions.




- Strong experience working with AWS cloud technologies and services.

Hands-on experience with:

- Amazon Connect

Nice to Have

- Experience supporting Contact Center as a Service (CCaaS) transformation programs.
- Experience with conversational AI, chatbots, Agentic AI, or voice automation solutions.
- Experience integrating Amazon Connect with CRM platforms such as Salesforce, Microsoft Dynamics 365, or ServiceNow.
- Experience with Workforce Management (WFM) and Quality Management (QM) solutions.
- Knowledge of CI/CD pipelines, DevOps practices, and Infrastructure-as-Code frameworks.
- Experience with CloudFormation or AWS CDK.
- Knowledge of AWS security and PCI compliance requirements.
- Bilingual (English/French) is considered an asset.

AWS certifications including:

- AWS Certified Developer – Associate
- AWS Certified Solutions Architect – Associate or Professional
- AWS Certified Cloud Practitioner
- Amazon Connect specialty-related experience or certifications

How to Apply

- Interested candidates are encouraged to submit their resumes via the Akkodis Canada website.

Akkodis Canada will never share your resume or any personal details without your explicit consent.

We thank all applicants for their interest in this opportunity. Only candidates meeting the above qualifications will be contacted for further discussions

Our Commitment

At Akkodis, part of The Adecco Group, we’re committed to making the future work for everyone. We live our values, Passion, Collaboration, Inclusion, Courage, and Customers at Heart, by fostering a workplace where diversity is celebrated and every voice matters. We encourage applications from individuals of all backgrounds and identities. Together, we’re making the future work for everyone.

📌 AWS Connect Developer (Canada)
🏢 Akkodis
📍 Canada