Join Aliant Resources as a Cyber Service Management Specialist supporting the City of Toronto. Engage in operational support, analytics, and service delivery modernization to enhance cyber services.
This full-time permanent role focuses on optimizing business processes and improving service intake workflows. Your responsibilities will include developing dashboards and enhancing reporting for better visibility into service demand and performance. Collaboration with cross-functional teams ensures streamlined service requests and effective data management.
Key Responsibilities:
• Oversee the cyber service intake queue and coordinate workflows
• Maintain and refine service catalog functionalities and client guidelines
• Create and enhance dashboards and reports using advanced tools




• Support operational oversight and identify workflow gaps and risks
• Document and maintain accurate reporting definitions and processes
Requirements:
• Advanced degree in a relevant field or equivalent experience
• Proven experience with analytics and service management tools
• Expertise in Jira and Confluence for service support
• Solid written and verbal communication skills
• Knowledge of ITSM and operational metrics is an asset
Leverage your experience to improve the effectiveness of cyber service management in a dynamic environment.
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📌 Cyber Service Management Specialist Role (Toronto)
🏢 City of Toronto
📍 Toronto