Join Emburse's team as a Senior Customer Success Manager in a hybrid role based in Toronto. Drive customer success by maximizing value for enterprise clients.
This role involves owning account health and retention for a dedicated customer base. Your ability to build trusted relationships and conduct Executive Business Reviews will be crucial in identifying client savings and optimization opportunities. With a strategic focus, you will educate clients on products and resolve complex issues collaboratively.
Key Responsibilities: • Lead account health and mitigate churn risks • Build relationships with client C-suite executives • Consult on travel program savings opportunities • Provide onboarding guidance and support to junior CSMs • Monitor program performance and troubleshoot issues
Requirements: • Bachelor's degree with 5+ years in customer success • Expertise in Salesforce and Microsoft Office applications • Proven problem-solving and organization skills • Exceptional communication abilities with clients • Familiarity with Power BI for data analysis
Leverage your expertise to enhance customer relationships and drive adoption at Emburse. #J-18808-Ljbffr