Elevate customer experiences at Decagon as a Technical Customer Success Manager. Leverage your B2B SaaS expertise to ensure meaningful project deployments and client satisfaction.Within Decagon's dynamic Agent Success team, you will serve as a strategic advisor to clients, guiding them from initial project scope to complete realization of value. This role emphasizes collaboration with Product and Engineering teams, allowing you to influence the product roadmap based on client feedback. You should be adept at simplifying complex technical concepts for diverse audiences.Key Responsibilities:Establish best practices in the Agent Success functionAct as a strategic partner for customer deploymentsGuide customers in leveraging AI technologyFoster continual learning of product capabilitiesCollaborate to identify and implement technical improvementsRequirements:4+ years of B2B SaaS customer-facing experienceHistory of managing large, multifaceted projectsExcellent communication and interpersonal abilitiesInsight into GTM sales strategiesKnowledge of customer support best practicesJoin Decagon's mission to redefine customer interactions while enhancing your professional skill set.#J-18808-Ljbffr