Join our team as a Bilingual Claims Processing Specialist. Provide exceptional service by managing inbound inquiries and efficiently resolving claims with clear communication and effective problem-solving.
In this role, your expertise in customer service and insurance policies will shine as you handle a high volume of calls. You will document interactions accurately while navigating sensitive topics with empathy. Achieving daily call center metrics is essential, ensuring customer satisfaction and operational efficiency.
Key Responsibilities: • Answer inbound calls and process claims inquiries • Document all actions and conversations clearly • Maintain low hold times and quality service • Handle complex customer conversations with clarity • Adapt to changing priorities and quick-paced demands
Requirements: • Preferred experience in customer service and sales • Knowledge of insurance is considered an asset • Resourceful with strong organizational skills • Outstanding communication abilities essential • Flexibility to work 35 hours during business hours
Utilize your bilingual skills to support customers and enhance their experience every day in this vital service role. #J-18808-Ljbffr