Joining Egis is an opportunity to make a valuable, positive impact on the world, while growing and developing as a person. Our culture is very collaborative, and we care about people and our impact. We take great pride in being responsible for our clients, for each other and for our planet and its people. You’ll work and innovate in an environment where high standards and personal consideration go hand-in-hand.

Learn more about the exciting opportunity below where you’ll be part of projects renowned for technical excellence, ambition and sustainability.

Job Description The HR Operations Coordinator is a core member of the HR Shared Services team responsible for executing the day-to-day transactional and operational work that underpins HR service delivery across the Americas. This role manages employee and manager HR requests through a centralized intake system, processes HR transactions, coordinates onboarding activities, and maintains HR data accuracy. The HR Operations Coordinator is the execution engine of HR Shared Services — ensuring that every employee and manager receives a consistent, timely, and professional HR experience.

Key Responsibilities Employee & Manager Support

Serve as a first point of contact for employee and manager HR inquiries; receive, triage, and resolve requests through the Zendesk case management system

Manage a ticket queue, responding to inquiries within established service level targets and maintaining accurate case notes and resolution documentation

Escalate complex, sensitive, or unresolved requests to the HR Operations Manager or HR Business Partner as appropriate

Provide clear and professional communication to employees and managers throughout the lifecycle of their requests

Onboarding & Pre-Employment





Coordinate pre-employment activities including background check initiation and follow-up, reference coordination, and offer documentation processing

Collect, verify, and process work authorization documentation in compliance with applicable regulations

Manage new hire setup activities in HRIS systems and coordinate Day 1 readiness across relevant stakeholders

Serve as a point of contact for new hires between offer acceptance and Day 1, answering questions and resolving issues in a timely manner

HR Transaction Processing

Process HR transactions accurately and on time including new hires, job changes, compensation updates, leaves of absence, terminations, and employment verifications

Complete all transactions in HRIS systems in accordance with established data entry standards and SOPs

Conduct regular data quality checks and correct errors or inconsistencies identified during audits or routine processing

Process Adherence & Continuous Improvement

Follow all standard operating procedures for HR processes; flag inconsistencies or SOP gaps to the team lead or manager

Identify repetitive issues, process bottlenecks, or recurring errors and raise them to the team for resolution

Support the adoption and ongoing use of HR technology tools including the ticketing system

Assist with special projects and operational initiatives as directed by the HR Operations Manager or HR Operations Lead





Bilingual English/French Required Qualifications Education

Associate's degree or post-secondary diploma in Human Resources, Business Administration, or a related field; or equivalent combination of education and relevant work experience

Required

Bachelor's degree in Human Resources, Business Administration, or a related field

Preferred

SHRM-CP, PHR, or other HR certification, or active pursuit thereof

Preferred

Experience

2–4 years of experience in an HR coordinator, HR assistant, or HR administrative support role

Required

Demonstrated experience processing HR transactions and/or supporting onboarding workflows

Required

Experience using a ticketing or case management system (e.g., Zendesk, ServiceNow, or similar)

Preferred

Language

Bilingual English/French (Canadian) Required

Additional Information Egis Canada is an equal opportunities employer offering a competitive salary and advantages to those with the skills suited to the needs of our clients.

We welcome and encourage applications from people with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the selection process.

This role is eligible for a referral bonus in line with the Referral Program. If you have been referred, please provide the name of the employee who has referred you at the time of your application.

At Egis, we embrace innovation to tackle challenges and utilize AI in our recruitment process under stringent ethics and compliance policies and in alignment with our values of being a Responsible Company, a People First Company and a Creative Company. Committed to diversity, growth and collaboration, we may leverage AI to support the recruitment process.

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📌 HR Operations Coordinator (Bilingual) (Montreal)
🏢 Egis in Canada
📍 Montreal