Company Description H.A. Kidd and Company Limited, founded in 1924, is Canada’s largest wholesale distributor of quality sewing, knitting, and arts & crafts products. For nearly a century, the company has supported leading retailers with a wide range of craft tools and accessories.

With warehouses in Toronto, Edmonton, and Montreal, H.A. Kidd serves retail businesses of all sizes from coast to coast. The team is known for its dedication to reliable service, product quality, and long-term partnerships.

Applicants can expect to join an established, secure organization with deep roots in Canada’s creative and craft industries.

Role Description

As the Bilingual Administrative Associate, you’ll play a key role in keeping our front office operations is running smoothly. Based onsite in our Toronto office, you will be responsible for being the first point of contact at the front reception to fielding inquiries and providing our customers with a delightful, frictionless experience. Efficiently and effectively inputting orders into our systems for processing and assisting in vendor coordination and invoice processing for smooth transactions.

You will provide keen customer service to maintain and enhance customer relationships and meet organizational and operational objectives.

This individual contributor role is ideal for someone who is a self starter who takes initiative and enjoys both customer facing and hands-on tasks. Whether you’re early in your career and eager to grow,



or an experienced professional with a strong understanding of customer relations we’d love to hear from you.

Key Responsibilities

Order & Data Management:

- Assist in routine work (data entry, filing etc.) and assist with other activities and duties as required and assigned by the department Manager
- Manage B2B order processing for a major retailer, including downloading orders, coordinating fulfillment, and finalizing Advance Shipping Notices (ASNs).
- Ensure effective management of the pattern change overs c/w order entry, package preparation, allocation and waving of orders, inventory book order entry
- Daily allocation of orders
- Responsible to ensure punctual pick up of customer orders ensuring mandatory signatures and date is obtained, invoiced and filed.
- Receive incoming courier packages and prepare outgoing packages for the company (courier packages for TSM’s and other warehouses)
- Providing support to the Territory Sales Managers (TSM’s) and Sales Management in their mission to maximize the company’s sales
- Execute special projects or tasks in alignment with organizational needs as directed by the Manager/Supervisor

Vendor Coordination & Invoice Processing:
- Resolve customer service issues that may arise (number one priority)




- Customer Support (product availability, special orders, order tracking, pricing, returns)
- Responsible for sending customer invoices out on a daily basis and courier out invoices on a weekly basis for specified customers
- Coordinate prompt courier pickups for front office ie: FedEx, Same Day, DHL

Communication and Front Office Management
- Serve as the first point of contact at the reception, providing a warm welcome and assistance to customers and visitors.
- Answering Phones
- Co-ordination of samples, price cards, sales brochures to TSM’s with the warehouse for shipping on Fridays
- Maintain showroom

Skills and Qualifications:
- Highly skilled in Microsoft Office (Word, Excel, and Outlook) with accurate high volume data entry.
- Demonstrates willingness and ability to implement new processes, improve existing workflows and drive operational efficiencies.
- Minimum 2+ years experience in an administrative support role or in customer service
- Strong verbal and written communication skills
- Ability to communicate in French is required, both written and spoken.
- Excellent time management skills, must be detail-oriented, self-motivated and adaptable to the diversity of the company’s requirements.
- Exceptional organizational skills are a must.
- A forward thinker able to complete assignments independently with minimal supervision; thinks outside the box about solutions.
- Strong problem solving skills with a focus on operational efficiency.

📌 Bilingual Administrative Associate (Toronto)
🏢 H. A. KiddLimited
📍 Toronto