Join BMO as an Application Operations Leader ensuring high availability of mission-critical banking services. Drive incident management and service stability in a 24/7 support workplace.In this leadership role, you will manage a team responsible for the operational support of vital banking applications. You'll focus on incident resolution, production readiness, and fostering collaboration with stakeholders. Ensure compliance with service-level objectives while implementing improvements for better system performance and customer satisfaction.Key Responsibilities:Direct Major and Critical Incident management activitiesCoordinate rapid response to service disruptionsGuide Level 2 investigation and issue resolutionLead problem management and drive continuous enhancementsParticipate in go-live activities for production changesRequirements:Over 7 years of technology experience in application operationsMinimum 3 years leading operational support teamsFamiliarity with regulatory compliance in BankingStrong analytical skills for problem-solvingDegree in Computer Science or relevant technical fieldLead BMO's commitment to operational excellence and continuous improvement in banking application support.#J-18808-Ljbffr

📌 Application Operations Leader At Bmo (Toronto)
🏢 BMO
📍 Toronto