Elevate workforce management at Wealthsimple as the Automation Lead. Spearhead building AI-driven solutions that automate critical tasks and improve operational efficiency.This role is pivotal for Wealthsimple's Client Experience Operations team. You will focus on enhancing the Workforce Management (WFM) function by designing AI agents, creating forecasting models, and driving platform decisions. Your work directly influences how we deliver exceptional client support at scale, setting technical directions while mentoring the analyst team through hands-on guidance.Key Responsibilities:Build AI agents to automate manual WFM tasksDevelop forecasting models and real-time recommendation enginesEvaluate and co-own WFM platform decisionsCollaborate with data and engineering teamsSet technical direction for WFM automationRequirements:6-8+ years in contact center platform operations5+ years designing end-to-end WFM solutions3+ years in AI & automation engineeringProven experience writing production code against REST APIsAbility to translate business strategy into technical designLead impactful automation initiatives and refine workforce management at Wealthsimple, ensuring a seamless client experience.#J-18808-Ljbffr

📌 Workforce Automation Lead At Wealthsimple (Toronto)
🏢 Wealthsimple
📍 Toronto