Bilingual Customer service

Remote

12 months duration

SUMMARY OF DAY-TO-DAY RESPONSIBILITIES:

- Respond to customer inquiries regarding products and services via phone or email Identify customer issues and provide solutions or appropriate follow up
- Resolve service or billing concerns, including refunds, exchanges, and bill adjustments
- Communicate claim investigation updates and planned adjustments to customers ; Escalate unresolved complaints to the appropriate internal departments
- Maintain detailed and accurate records of customer interactions and actions taken; Ensure a professional, customer focused experience while meeting productivity expectations

MUST-HAVE Hard Skills:

- 4 years of customer service experience handling customer inquiries and complaints.
- French Bilingual • Ability to accurately document and record customer information and interactions .
- Attention to detail and strong interpersonal skills
- Experience using computer applications, such as MS Outlook and data entry systems ; Ability to work independently and manage time effectively

SOFT SKILLS : Robust verbal and written communication skills

NICE-TO-HAVE

- Experience handling billing adjustments, refunds, or service resolutions.
- Exposure to inbound and outbound call environments.
- Customer service experience in corporate, financial, or insurance settings ,



medical • Familiarity with issue escalation processes.
- Ability to manage high call or inquiry volumes while maintaining service quality

Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the Canada, Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals. Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit https://dexian.com/ to learn more.

Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.

Dexian will on request provide accommodation for disabilities to support your participation in all aspects of Recruitment, Assessment and selection process.

📌 Bilingual Customer service (Ontario)
🏢 Dexian
📍 Ontario