Bilingual Customer Service Representative — Remote

Support customers in a fast-paced insurance environment where professionalism, collaboration, and strong communication are valued. This opportunity offers the chance to contribute to service excellence while helping customers navigate a variety of inquiries and concerns.

What is in it for you:

- Hourly salary of $21.5.
- 12-month contract with the potential for permanent employment.
- Day schedule, 37.50 hours per week.
- Enjoy the flexibility of work from home.

Responsibilities:

- Respond to customer inquiries regarding products and services by phone or email.
- Identify customer issues and provide solutions or appropriate follow-up.
- Resolve service or billing concerns, including refunds, exchanges, and bill adjustments.
- Communicate claim investigation updates and planned adjustments to customers.
- Escalate unresolved complaints to the appropriate internal departments.
- Maintain detailed and accurate records of customer interactions and actions taken.
- Ensure a professional, customer-focused experience while meeting productivity expectations.

What you will need to succeed:

Required qualifications

- Completion of a degree program.
- 2 years of customer service experience.
- 2-4 years of experience handling customer inquiries, resolving complaints,



and providing customer support.
- Experience accurately documenting customer information, interactions, and actions taken.
- Proficiency with computer applications, including MS Outlook and data entry systems.
- Ability to work independently and manage competing priorities effectively.
- Bilingual in French and English, with the ability to communicate with customers by phone and email, respond to inquiries, explain resolutions, and provide updates regarding claims and service-related matters in both languages.

Preferred qualifications

- Experience handling billing adjustments, refunds, or service resolutions.
- Exposure to inbound and outbound call environments.
- Customer service experience in corporate, financial, insurance, or medical settings.
- Familiarity with issue escalation processes.
- Ability to manage high volumes of calls or inquiries while maintaining service quality.

Why Recruit Action?

Recruit Action (agency permit: AP-2504511) provides recruitment services through quality support and a personalized approach. As part of the screening process, some applications may be reviewed using artificial intelligence tools. Only candidates who meet the hiring criteria will be contacted.

📌 Bilingual Customer Service Representative – 100% Remote (Canada)
🏢 Recrute Action
📍 Canada