Join Aliant Resources as a Cyber Service Management Specialist supporting the City of Toronto. Engage in operational support, analytics, and service delivery modernization to enhance cyber services.This full-time permanent role focuses on optimizing business processes and improving service intake workflows. Your responsibilities will include developing dashboards and enhancing reporting for better visibility into service demand and performance.



Collaboration with cross-functional teams ensures streamlined service requests and effective data management.Key Responsibilities:Oversee the cyber service intake queue and coordinate workflowsMaintain and refine service catalog functionalities and client guidelinesCreate and enhance dashboards and reports using advanced toolsSupport operational oversight and identify workflow gaps and risksDocument and maintain accurate reporting definitions and processesRequirements:Advanced degree in a relevant field or equivalent experienceProven experience with analytics and service management toolsExpertise in Jira and Confluence for service supportStrong written and verbal communication skillsKnowledge of ITSM and operational metrics is an assetLeverage your experience to improve the effectiveness of cyber service management in a energetic environment.#J-18808-Ljbffr

📌 Cyber Service Management Specialist Role (Toronto)
🏢 City of Toronto
📍 Toronto