Enhance customer experience as a Principal R&D Escalation Engineer at Palo Alto Networks. Utilize advanced troubleshooting techniques to provide top-notch support in a cooperative environment.At Palo Alto Networks, we are searching for a talented individual to join the pCloud team as a Principal R&D Escalation Engineer. This role focuses on delivering exceptional support by implementing proactive measures and resolving critical customer issues. Collaborate with cross-functional teams to drive improvements in customer communication and support processes.Key Responsibilities:Provide feedback to improve servicesProactively monitor pCloud systems for performanceTroubleshoot and resolve customer issues efficientlyCollaborate on projects improving support processesAuthor technical articles for community resourcesRequirements:Bachelor's degree or equivalent experience5+ years of Python programming experienceFamiliarity with serverless technologiesWorking knowledge of API's and micro-servicesStrong analytical and problem-solving abilitiesYour passion for problem-solving and cloud technologies will empower our customer support at Palo Alto Networks.#J-18808-Ljbffr