Location

Calgary, Alberta, Canada

Hours

37.5 hours per week

Business Line

Personal & Commercial Banking

Compensation

CAD $81,600 – $115,200 per year

Role Overview

As a Branch Manager Trainee, you will lead a medium‑sized team to deliver an outstanding customer experience, manage branch operations, and drive business results while adhering to internal policies and compliance requirements.

Typical Day at Work

- Mentor the team on advice‑giving strategies to improve the overall customer experience and financial confidence
- Promote TD’s image and goodwill within the community by participating in community events
- Enhance customer experience by understanding their financial needs and providing appropriate solutions
- Act as the highest point of escalation for the branch to ensure customer issues are handled in the best course of action and participate in the resolution of reported matters when required
- Oversee complex branch administrative duties for mutual funds, real estate secured credit, and other compliance‑related issues
- Ensure overall employee scheduling is optimal
- Develop and implement business development strategies within the budget and communicate results to the team to meet business objectives
- Ensure accuracy of all customer transactions as per TD’s policies to achieve operational excellence




- Mentor the team on offering One TD solutions and building lasting relationships with customers
- Liaise with Wealth and Business Banking to stay updated with processes, emerging issues and industry regulations
- Cultivate a positive and customer‑focused work setting that builds productivity, innovation, operational improvement and professionalism

Qualifications

- Undergraduate degree and/or over 5 years of relevant experience
- Completion of Branch Compliance Officer (BCO) and IFIC or CSC Course
- Strategic thinker with extensive knowledge of advanced investing and credit processes, policies, programs, and systems to provide tactical direction to senior leadership
- Proficiency in software tools including MS Office and internet applications
- Strong communication skills to liaise with customers, employees, and cross‑functional teams
- A thorough and accurate decision maker who can exercise discretion and judgment skills when working with confidential information
- A dedicated and committed leader who can make an impact on the team and positively influence them to achieve results with effective negotiation, problem‑solving and communication skills

Trainee Mobility

This position requires geographic mobility within the assigned district. Upon successful completion of the training program, you may be assigned to another TD branch within the region.

Language Requirement (Quebec Only)

Sans Objet

📌 Branch Manager Trainee- Future Opportunities (Calgary)
🏢 TD
📍 Calgary