At The Ryan Group, we believe exceptional brokerages are built by empowering exceptional agents. The Brokerage Operations Coordinator is responsible for supporting the operational functions of the real estate brokerage while delivering outstanding administrative service to our agents. This role ensures our brokerage systems, processes, and day-to-day operations run efficiently so agents can focus on serving clients, generating business, and growing their sales.

As the operational hub of the brokerage, this position provides responsive support across listings, compliance, office administration, and agent services while continually seeking opportunities to improve processes, enhance consistency, and create scalable systems.

This is an in-office position that requires a schedule covering weekends.

Agent Support

- Serve as the primary administrative support resource for brokerage agents.
- Manage and prioritize agent requests, providing timely communication and tracking requests through completion.
- Coordinate listing appointments, calendars, meetings, boardroom bookings, and brokerage resources.
- Assist agents with brokerage processes, documentation, and day-to-day operational needs.
- Support Realtor Tours, meetings, presentations, and other brokerage initiatives.

Listing & Administration

- Manage WLS/MLS listings, including new listings, amendments, sold reports, and cancellations.
- Prepare Comparative Market Analyses (CMAs).
- Order title searches, strata documentation, and maintain accurate property records.
- Maintain brokerage covenant and strata folders.
- Maintain listing files and confidential brokerage documentation.
- Ensure brokerage records remain accurate, organized, and current.

Brokerage Operations





- Oversee daily office operations, including opening and closing procedures.
- Manage office supplies, printing, mail, courier services, and general office maintenance.
- Provide reception coverage by welcoming clients, answering phones, and directing inquiries.
- Troubleshoot office equipment and coordinate external vendors and service providers.
- Process invoices, coordinate with accounting, and ensure accurate cost allocation.
- Maintain the brokerage key management system.

Compliance & Process Improvement

- Assist in maintaining brokerage and agent compliance requirements.
- Develop, document, and maintain Standard Operating Procedures (SOPs).
- Identify opportunities to improve workflows, systems, and operational efficiency.
- Help implement scalable processes that support brokerage growth while maintaining a high standard of service.
- Maintain CRM records and other brokerage databases with accuracy and confidentiality.

OUR PURPOSE

Our purpose is to support both the operational success of the brokerage and the businesses of our agents. We believe our agents are our primary clients. By providing reliable operational support, productive systems, and responsive service, we enable them to spend more time building relationships, serving their clients, and growing their businesses.

We are committed to continually improving our processes, leveraging technology, and creating efficiencies that allow the brokerage to manage increasing sales volume without compromising the quality of service we provide. Every improvement we make should help our agents operate more effectively while strengthening the overall performance and reputation of the brokerage.

Pay: $30.00-$32.00 per hour

Benefits

- Extended health care

Work Location: In person

📌 Brokerage Operations Coordinator/Administrator (Whistler)
🏢 Unison The Ryan Group Realty
📍 Whistler