Join HOOPP as the Manager of Employer Services to enhance employer interactions and team performance. Your expertise will be vital in ensuring the delivery of top-tier support to Ontario’s healthcare sector.
In this leadership role, you'll manage a dedicated team that services numerous employers under HOOPP’s defined benefit pension plan. You will prioritize client satisfaction while fostering a culture of growth and improvement. Regular engagement with staff and employers will help to identify opportunities for service enhancement and resolve issues effectively.
Key Responsibilities:
• Lead a team focused on exceptional client service • Conduct regular performance evaluations and feedback sessions • Develop training programs for team growth • Manage escalated employer interactions and resolve issues • Monitor compliance with service agreements and goals
Requirements: • 7+ years in pension/financial services • Experience in a leadership capacity preferred • Solid interpersonal and relationship-building skills • Excellent time management and adaptability • Critical thinking and problem-solving ability
Drive success and optimize employer relations at HOOPP’s Pension Services Division. #J-18808-Ljbffr