Shape the future of customer engagement at Tofu in Toronto through a hybrid full time Head of Customer role. Own the complete customer journey from onboarding to renewals, driving engagement and success.This leadership position requires collaboration with the CEO to implement a customer strategy that targets $10M in ARR. Your role will encompass building customer functions, ensuring rapid customer value realization and managing account health. An analytical mindset is essential for addressing complex customer challenges.Key Responsibilities:Oversee customer lifecycle: onboarding, engagement, renewalsEnsure customers reach first value quicklyLead regular engagement meetings and monitor account healthInfluence product development with customer insightsCreate and implement customer success frameworks and teamRequirements:5-10+ years in customer success or similar rolesStart-up experience preferredBackground in SaaS revenue generationAnalytical and somewhat technical aptitudeResilient and autonomous in approachElevate Tofu's customer engagement strategy in this key Toronto-based role.#J-18808-Ljbffr

📌 Customer Lifecycle Leader At Tofu (Toronto)
🏢 Hiretofu
📍 Toronto