Business Analyst

Health Transformation

Based in Winnipeg, MB

$70,938 - $95,750 Annually The KIM team invites applicants to apply for the following exciting opportunity!

Keewatinohk Inniniw Minoayawin Inc. is a First Nations-led health transformation organization supporting northern Manitoba First Nations in achieving health sovereignty, improving access to care, addressing gaps in services, and creating racism-free, equitable and culturally safe health systems.

Reporting to the Data and Digital Solutions Specialist, the Business Analyst supports KIM’s health transformation, operational planning, program development and service improvement work by researching, analyzing, documenting and improving business processes, service models, workflows, requirements, data needs, reporting structures and implementation approaches. The position works with internal teams, First Nations partners, health-system partners, vendors and other stakeholders to translate business needs into clear requirements, options, recommendations, implementation plans, performance measures and decision-support materials.

The Business

Analyst works across a diverse range of projects and initiatives, with business analysis and process improvement forming the core of the role. The specific mix of implementation, data, reporting and digital solutions activities will vary depending on project and organizational needs.

The Business Analyst gathers and validates business requirements, maps current-state and future-state processes, analyzes qualitative and quantitative information, identifies gaps and risks, supports testing and implementation, prepares business cases and briefing materials, and contributes to continuous improvement across KIM programs and projects. The role requires strong analytical, communication, facilitation, documentation, data interpretation and relationship-management skills, as well as the ability to work respectfully in a First Nations-led organization.

Candidates with roots to a northern First Nation community will be given preference.

The successful candidate will be responsible to:

1. Business Analysis and Requirements Management

- Elicit, analyze, validate, and document business, operational, data, reporting and system requirements for KIM projects, programs, and service improvement initiatives.
- Work with program leads, subject matter experts, First Nations partners and health-system partners to understand current processes, service gaps, user needs, and future-state requirements.
- Prepare business analysis documentation appropriate to the initiative, which may include business and functional requirements user stories, use cases, process maps, workflow diagrams, decision logs and requirements traceability materials.
- Translate complex business needs into practical requirements that can guide program design, procurement, technology configuration, reporting, policy development, and implementation.
- Assess requirements for completeness, feasibility, alignment with KIM’s mandate, operational impact, privacy considerations, risk and stakeholder readiness.
- Maintain documentation so that decisions, approved requirements, changes, risks and assumptions are clear, current and accessible to project teams.

2. Process Mapping, Service Design and Continuous Improvement

- Document current-state workflows, roles, responsibilities, hand-offs, information flows, pain points, and service barriers.
- Support the design of future-state processes, service models, tools, and implementation approaches that improve clarity, accountability, consistency, and user experience.
- Identify opportunities to streamline processes, reduce duplication, strengthen controls, improve data quality and support culturally safe service delivery.
- Contribute to business cases, feasibility analyses, option papers, and recommendations for new or re-engineered processes, tools, systems, or services.
- Support the development of performance indicators and measurement approaches to assess process efficiency, service quality, user adoption, and continuous improvement outcomes.
- Support quality improvement activities, including gap analyses, process reviews, operational performance assessments, and evaluation of proposed solutions.
- Support post-implementation reviews and lessons-learned activities to determine whether changes achieved the intended outcomes.

3. Project, Implementation and Change Support

- Support planning, coordination, and delivery of business analysis activities within approved projects and initiatives.
- Develop workplans, action logs, issue logs, risk summaries, status updates, and implementation tracking tools as required.
- Coordinate input from program teams, operational staff, technical teams, vendors, and partners to ensure requirements and implementation decisions are understood.
- Support change impact assessments, stakeholder readiness activities, communication planning, training needs analysis and adoption planning.
- Assist with the development of procedures, user guides, training materials, job aids, forms, templates, and other implementation supports.
- Escalate issues, risks, unresolved decisions and resource concerns to the appropriate project or organizational lead.

4. Testing, Quality Assurance and Solution Validation

- Develop or support test plans, test scripts, user acceptance testing scenarios, and acceptance criteria that confirm requirements have been met.




- Support and coordinate user acceptance testing with business users, program staff, technical teams, and vendors.
- Document test results, defects, gaps, decisions, and required changes; monitor resolution of issues through completion.
- Validate that implemented processes, tools, reports, or systems are usable, accurate, accessible, and aligned with approved business needs.
- Support quality assurance activities related to documentation, data collection, reporting, workflow design, and operational readiness.

5. Stakeholder Engagement, Facilitation and Relationship Management

- Facilitate meetings, interviews, workshops and working sessions to gather input, clarify needs, resolve ambiguity, and support shared understanding.
- Build respectful working relationships with KIM staff, First Nations partners, health-system partners, vendors, consultants, and other stakeholders.
- Communicate complex analysis, process options, risks, and recommendations in language that is clear and useful for technical and non-technical audiences.
- Support knowledge sharing and skill building by explaining business analysis tools, processes and documentation to staff and project partners.

6. Data, Reporting and Performance Measurement

- Support the identification, documentation and validation of data and reporting requirements for projects, programs, and organizational initiatives.
- Support the development, validation and monitoring of reports, dashboards, metrics, key performance indicators, and other performance reporting tools.
- Work with available data and reporting resources to extract, organize, validate, and interpret qualitative and quantitative information that supports health service delivery, operations, business process transformation, and organizational change initiatives.
- Analyze information to identify trends, gaps, dependencies, service pressures, risks, opportunities, and potential areas for improvement, and translate findings into clear decision-support information.
- Prepare reports, briefing notes, presentations, data visualizations, process maps, and recommendations that support planning, funding, implementation, and decision-making.
- Support the development of data collection tools, reporting workflows, data definitions, data dictionaries and, quality-control processes and that promote consistent, accurate and reproducible reporting.
- Monitor performance information against established targets, benchmarks, service expectations, or approved indicators, and provide clear summaries of progress, unexpected results or areas requiring further review.
- Support data validation, reporting quality assurance and documentation of report logic, definitions, assumptions and source data.
- Respect privacy, confidentiality, First Nations data sovereignty and KIM’s information-governance requirements in all data, analysis, documentation, and reporting activities.

7. Other Responsibilities

- Maintain current knowledge of business analysis practices, process improvement methods, digital health trends, project delivery approaches and tools relevant to the role.
- Participate in internal working groups, committees, project teams and planning tables as assigned.
- Support procurement, vendor engagement, contract implementation or service agreement activities by documenting needs, evaluation criteria, deliverables and operational impacts.
- Perform other duties consistent with the scope and purpose of the position.

The successful candidate will possess the following qualifications:

- Post-secondary education in business administration, public administration, information systems, health administration, project management, business analysis, computer science, social sciences or a related field is required.
- An equivalent combination of relevant education, training, certification, First Nations knowledge and related experience may be considered.
- Business analysis, process improvement or change management training or certification, such as ECBA, CCBA, CBAP, PMI-PBA, Lean, Six Sigma, Prosci/ADKAR or related training is considered an asset.
- Three to five years of relevant experience in business analysis, process improvement, project support, system implementation, service design, program planning, reporting, data analysis, performance measurement or a related analytical role is preferred.
- Experience eliciting, analyzing and documenting business requirements, workflows, process maps, user stories, test cases, implementation plans or business cases.
- Experience working with large or complex data sets, preferably including health administrative, clinical, financial, operational, community-based or program data.
- Experience developing, auditing or maintaining dashboards, reports, metrics, indicators, data collection tools or performance measurement processes.
- Experience with data visualization, reporting or analytical tools such as Power BI, SQL or similar is considered an asset.
- Experience conducting data validation, trend analysis, gap analysis, evaluation or research to support planning and decision-making is considered an asset.




- Experience supporting multidisciplinary projects involving business users, technical teams, vendors, consultants or external partners.
- Experience with user acceptance testing, training materials, change impact assessment, operational readiness or post-implementation review.
- Experience preparing briefing notes, reports, presentations, recommendations, procedures, guides and other decision-support materials.
- Experience working in health care, Indigenous health, First Nations organizations, public sector, not-for-profit organizations, digital health or systems transformation is considered an asset.
- Experience working respectfully with First Nations leadership, communities, organizations, Elders, Knowledge Keepers, health professionals, clients, families or service providers is considered an asset.

Knowledge, Skills and Experience We Are Looking For

- Knowledge of business analysis principles, requirements management, process mapping, workflow analysis, service design, continuous improvement and quality assurance.
- Knowledge of data analysis, performance measurement, dashboard development, KPI reporting, data visualization and decision-support reporting practices.
- Strong analytical and problem-solving skills, including the ability to assess complex information, identify gaps, evaluate options and develop practical recommendations.
- Ability to extract, organize, validate, interpret and present data in ways that support operational planning, service improvement and executive decision-making.
- Excellent written communication skills and the ability to prepare clear requirements documents, reports, briefing notes, presentations, process documentation and user materials.
- Strong facilitation, consultation, interviewing, presentation and relationship-management skills.
- Ability to communicate effectively with technical and non-technical audiences and to translate business needs, data findings, system functionality and implementation impacts into clear language.
- Strong planning and organizational skills, including the ability to manage competing priorities, timelines, deliverables and stakeholder expectations.
- Proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, Outlook and Teams.
- Experience with business analysis, process mapping, collaboration, reporting or data tools such as Visio, SharePoint, Power BI, or SQL; is considered an asset.
- Knowledge of data governance, privacy, confidentiality, information management, quality assurance, risk management and documentation practices relevant to health or community-based service environments.
- Ability to document report logic, data definitions, assumptions, scripts, processes and standard operating procedures to support transparency and reproducibility.
- Understanding of First Nations rights, self-determination, health sovereignty, cultural safety, anti-racism and the ongoing impacts of colonization on health and access to services is considered an asset.
- Ability to work respectfully in a First Nations-led organization and to support approaches that reflect the priorities, knowledge, cultures and service realities of northern Manitoba First Nations.
- Sound judgment, discretion and professionalism when working with confidential, sensitive or politically complex information.
- The ability to speak a First Nations language, particularly a language spoken by the northern First Nations KIM supports, is a significant asset.

The following are considered conditions of employment: · Satisfactory criminal record, vulnerable sector and applicable adult and child abuse registry checks is required.

· Successful completion of Personal Health Information Act training and other required privacy, data governance or information-management training will be required.

· The employee must be eligible to work in Canada.

· A valid Manitoba driver’s licence and access to a reliable vehicle may be required for travel.

· Occasional travel to northern First Nations, partner organizations, health care sites or project locations may be required.

· Occasional evening or weekend work may be required to support engagement sessions, project deadlines or implementation activities.

· The employee must comply with KIM’s confidentiality, privacy, information-management and professional conduct requirements.

For more information or to join our growing team of experts, please submit your resume and cover letter to Human Resources at [email protected] Applications will be accepted by email and will be reviewed on August 28th, 2026, at 4:30pm. This opportunity will continue to remain open until filled.

Established in December 2019, Keewatinohk Inniniw Minoayawin (K.I.M.) is a northern First Nations-led aggregate health organization that will work to transform health and wellness services and improve health outcomes for First Nations people.

K.I.M. offers eligible employees a highly competitive and comprehensive benefits package, complemented by participation in the Healthcare Employees’ Pension Plan (HEPP) — a defined benefit pension plan that provides predictable, secure monthly retirement income based on earnings and years of credited service, with employer-matched

Pay: $70,938.00-$95,750.00 per year

Perks

- Company events
- Company pension
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
- Wellness program

Work Location: In person

📌 Business Analyst (Winnipeg)
🏢 Keewatinohk Inniniw Minoayawin
📍 Winnipeg