About Toronto Community Housing Corporation

Toronto Community Housing Corporation (“TCHC”) is the largest social housing provider in Canada and the second largest in North America. We are wholly owned by the City of Toronto and operate in a non-profit manner. TCHC provides homes to over 41,000 low and moderate-income households in 88 of Toronto's neighbourhoods, with 93,000 tenants from many different backgrounds with a diversity in age, education, language, mental and physical ability, religion, ethnicity and race.

We are an essential part of the City of Toronto's fabric and social system.

Our over 2,000 employees work to achieve our vision of quality homes in vibrant communities where people are proud to live and work.

Vacancy Type:

Full-time Permanent

Salary/Hourly Range:

$107,358.63 - $128,830.36

Work Details (Days/Hours):

Monday - Friday 36.25 hours per week

Hybrid Eligible

Yes

Affiliation:

Non-Union: Management & Exempt

Division and Department

Facilities Management

Number of Vacancies:

1

Existing/New Job:

New

Grade:

07

Vacancy Status

New

Candidate List or Eligibility List:

Candidate List

What we offer

In addition to competitive compensation and a rewarding career where you can truly make a difference, we offer a comprehensive package that meets the various needs of our diverse employees, including:

- Ability to participate in inclusive employee-led networks to educate, inspire, amplify voices, build relationships and provide development opportunities;
- Minimum three (3) weeks of paid annual vacation days, increasing with years of service;
- Three (3) weeks paid annual vacation days, increasing with years of service;
- Four (4) paid personal days;
- Defined benefit pension plan with OMERS, includes 100-per-cent employer matching;
- Health and dental benefits, including a health spending account available upon your start date;
- Employee and family assistance program;
- Maternity and parental leave top up (93% of base salary);
- Training and development programs including tuition reimbursement of $1500 per calendar year.
- Fitness membership discount;

This job offers the opportunity to work from home as part of a hybrid work arrangement. This arrangement will allow you to work some days at a TCHC work location and the rest of the time from home. The amount of time required to work at a TCHC work location is flexible, while considering operational and service delivery requirements.

Make a difference

Reporting to the Manager of Strategy, Facilities Management, the Business Planner develops and supports initiatives and manages projects that further Toronto Community Housing’s strategic and restructuring goals in a manner that supports TCHC’s tenant focused culture. They are responsible for coordinating a variety of projects associated with the FM initiatives, including HoMES (Yardi) sustainment. They are responsible for identifying emerging problems and proposing solutions to senior management and the executive team.

The work environment is fast-paced and collegial, and the Business Planner is expected to be solutions-focused and collaborative, and to exercise sound judgement at all times. In this role you will work in a manner that supports TCHC’s tenant focused culture!

What you’ll do





- Partner with the Facilities Management Leadership teams to develop and advance performance and quality improvement initiatives
- Develop and implement standardized reports and dashboards for various levels of the Facilities Management Leadership teams.
- Implement and evaluate process improvement initiatives across the Facilities Management divisions to provide oversight and administration of service program and contracts;
- Plan, co-ordinate, communicate, monitor, and report on the implementation of strategic initiatives
- Develop recommendations to improve business processes in support of building operations and maintenance
- Project manage the ongoing sustainment and enhancement of the HoMES (Yardi) platform through stabilization, optimization, and digitization initiatives to strengthen data integrity, reporting, and business processes. Prepare regular (e.g. monthly, quarterly, annual) reports outlining the program and contract expenditures against approved award upset limit and fiscal budget;
- Leverage the appropriate technology solution to support project management and financial reconciliation activities.
- Collaborate with Facilities Management and corporate support teams to support effective change management, training, and communication
- Support a reporting system that includes data and performance information on service metrics
- Conduct research on best practices and maintains up to date knowledge about best-practices across the business unit and facilities management and translates it into the TCHC context
- Ensure initiatives are delivered in accordance with internal, resident, shareholder, or other requirements
- Lead related business intelligence and data analytics projects for the organization
- Develop reports, papers, briefing notes, and presentations for internal use and to communicate to stakeholders

What you'll need

- Post-secondary education (graduate degree preferred) in business or public administration or other relevant field (e.g. public policy, law, communications, social policy)
- 5 years of experience in a large and multi-divisional public sector/non-profit organization in one or more of the following areas: policy analysis or development, performance measurement, Financial analysis, market research, strategic planning, creation and monitoring of accountability systems.
- Demonstrated experience in data analytics, performance measurement, and business intelligence in an organization with large-scale enterprise data.
- Experience with data mining, visualization and storytelling
- Proficiency with computerized business applications including word processing, spreadsheet, presentation and database software applications.
- Proven ability to reconcile, interpret, and summarize financial information and performance measures.
- Proven ability to analyze and interpret data, prepare reports and statements.
- Excellent project management,



conflict resolution and organizational skills
- Excellent oral and written communication skills and presentation skills

What’s next

Once you apply, we’ll review your resume and contact you if we believe your skills and experience will make you successful in the role. If you are selected to move forward, the process will include one or more interviews and/or assessments and reference checks.

INDS

Thank you for your interest in Toronto Community Housing

We recognize that people bring experience and talent that goes beyond the technical skills and requirements of a job. If you possess similar experience that is close to what we’ve included in the job postings below, we encourage you to consider applying. We strongly believe that diverse experience, transferable skills, and passion are key!

Once you have submitted your application successfully, you will receive a confirmation email. We encourage you to check out our careers page often, as new opportunities become available on a regular basis.

Our commitment to equity, diversity and inclusion

We are committed to providing equal chance to all employees and strive to create a diverse workplace that reflects the cultural mosaic of our great city and the communities we serve. We recognize the value that comes from different viewpoints, unique experiences and diverse perspectives of our employees, who bring fresh, new ideas to our business. Diversity plays a key role in our ability to deliver on our mission to provide clean, safe, well-maintained, affordable homes for tenants.

TCHC is committed to diversity and inclusion within its community and encourages applications from Indigenous peoples, racialized persons/persons of colour, persons with disabilities, women, 2SLGBTQ+ persons, and others who can help us provide vibrant communities and make our city a great place to live. In an effort to ensure access to information for people with disabilities, we have noticed that some screen readers do not function properly with our job portal. If you are a person with a disability and are experiencing issues with our job portal and would like access to our job postings in an alternative format, please email your request to our People and Culture Division at [email protected].

Accessibility for applicants

Toronto Community Housing is committed to equity in employment. Our goal is a diverse, inclusive, and barrier-free workplace that reflects the communities we serve.

We will provide reasonable accommodation to applicants with disabilities at all stages of the hiring process in accordance with the Ontario Human Rights Code, the Accessibility for Ontarians with Disabilities Act, 2005, and Toronto Community Housing’s Accessibility Policy.

If you are a person with a disability and need the job posting in an alternative format or any other accessible accommodations during the hiring process, please email your request to our People & Culture department at [email protected] or call our accessible accommodations line at (416) 981 - 4119. Please refer to the job requisition number when you contact us.

We use AI technology through the use of pre-screening questions to assist in the screening process.

📌 Business Planner - Facilities Management Strategic Planning (Toronto)
🏢 Toronto Community Housing or Toronto Seniors Housing
📍 Toronto