A key point of contact on at the University of Alberta Partner Support Office, delivering member services, carry out engagement activities, and liaising with partners and stake holders. Delivers high-quality service and support across multiple channels, ensuring resolution of all incoming inquiries, adherence to service protocols, and a positive member experience.

Key Responsibilities

- Respond to member non-claim inquiries via walk-in, phone, email/case, and chat; resolve issues within SLA.
- Educate members on insurance, wellness, preferred providers, and other programs offered.
- Educate members on enrolment, registration, and claims processes.
- Support members with insurance or wellness related access or claim processes.
- Execute or escalate as needed to complete admin functions, utilizing ticketing system and owning follow-through
- Document interactions accurately in CRM systems.
- Escalate complex issues to the Account Manager or appropriate department, utilizing ticketing system and owning follow-through




- Participate in training and calibration sessions to maintain service quality.
- Contribute feedback on process improvements and member pain points.
- Plan and participate in events to promote awareness and engagement with benefit programs.
- Respond to inquiries related to claims status and coverage.
- Utilize appropriate technologies, including contact centre solution, customer relationship management, and internal teams communications tools, office applications, project tools, and ticketing systems.

Terms & Conditions

- Convenience of an office located at the University of Alberta
- 5 days a week (Monday to Friday)

We would like to thank all those interested in the position, but only the selected candidates will be contacted for an interview. Pay: $48,000.00-$52,000.00 per year

Work Location: In person

📌 Campus Support Coordinator (Edmonton)
🏢 Studentcare
📍 Edmonton