Join Jolera as a Technical Support Professional and contribute to exceptional client satisfaction in Toronto. You will leverage your diverse technical skills to troubleshoot a range of devices.
As a key support figure, this on-site role requires strong communication abilities and technical knowledge to resolve user issues across various platforms, including Windows and Mac. Ideal candidates have a degree or diploma and proven analytical skills to ensure high-quality service delivery.
Key Responsibilities:
• Manage and track service tickets effectively
• Conduct in office diagnostics and problem resolution
• Document support activities comprehensively
• Provide technical assistance to end users
• Maintain inventory of devices and network printers
Requirements:
• 1-3 years in a technical support environment
• Strong understanding of desktop operating systems
• Proven problem-solving and teamwork abilities
• Familiarity with Office 365 and Adobe applications
• Ability to communicate technical concepts clearly
Shine in a collaborative setting and enhance client experiences through your expertise at Jolera.
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📌 Technical Support Professional at Jolera (Toronto)
🏢 Jolera
📍 Toronto