Transform the customer journey as Scotiabank's Client Experience Design & Strategy Director located in Toronto. Focus on driving exceptional results through strategic CX initiatives.

This pivotal role in the Client Experience Management Office involves developing a detailed CX strategy that enhances client interactions throughout their banking experience. You will collaborate with various stakeholders to ensure a seamless integration of insights derived from client research. Leading data analysis and maintaining a customer-centric approach is critical for ongoing journey optimization and satisfaction.

Key Responsibilities:



• Create and refine the CX strategy for optimal client engagement • Lead the design of customer experiences and journey mapping • Perform user research and engage early adopters • Build prioritization methods for CX initiatives • Work with leadership to identify high-impact CX opportunities

Requirements: • Bachelor’s degree in a relevant field, MBA preferred • 10+ years in Client Experience fields • Proven data-driven decision-making history • Excellent interpersonal skills • Adaptability in rapid-paced settings

Join Scotiabank and leverage your strategic vision to redefine client experiences and drive business success. #J-18808-Ljbffr

📌 Client Experience Design Director – Scotiabank (Toronto)
🏢 Scotiabank
📍 Toronto