* Simple Staffing is hiring for this position on behalf of MUJI CANADA LIMITED *

MUJI Assistant Store Manager, Mayfair Shopping Centre | G2

MUJI CANADA LIMITED is actively seeking an Assistant Store Manager to join our upcoming Victoria, BC location. This is a multi-faceted role where you will have the opportunity to be involved in a variety of functions. If your experience/education and/or skill set match our needs, we want to hear from you!

Role and Responsibilities

Sales

- Introduce and promote all categories of merchandise demonstrating consistently high standards in all areas of operations.
- Drive KPIs through business analysis.
- Develops team members by working shoulder-to-shoulder to build capability, ensuring operational standards and the best customer experience is delivered in the store.
- Understands store specific barriers to growth and ensure associates are focused on top priorities to deliver the best customer experience.
- Deal promptly and efficiently with customer complaints and in accordance with company policy
- Communicate customer views and reactions to Store Manager and Support Office, when applicable
- Ensure all areas are appropriately staffed at all times of the day and all customers’ needs are met
- Be fully aware of Company’s Key Performance Indicators (KPI’s) and key calendar dates
- Manage inventory by determining appropriate inventory levels; anticipating customer demand
- Prepares requested reports
- Helps customers by providing information; answering questions; obtaining merchandise requested; completing payment transactions; preparing merchandise for delivery
- Maintain superior knowledge of point of sale system

Visual Merchandising





- Assist in the layout and display of merchandise in line with the company visual standards
- Maintain a high level of cleanliness throughout the store at all times
- Use weekly reports to maintain detailed stock information for practical display use
- Be conversant in all product knowledge and communicate information to staff
- Be aware of all advertising to appropriately inform staff and promote products
- Ensure customer satisfaction by seasonal merchandising presentation

Team Management

- Leading through our values while effectively collaborating and communicating information to deliver the right experience.
- Trains store staff by reviewing and revising orientation to products and sales training materials, delivering training sessions, reviewing staff job results and learning needs with store manager
- Work with the manager to perfect the customers journey with focused customer service training and best seller information.
- Has a plan in place to prioritize the right work and achieve established goals.
- Oversee stock supervisor in the maintenance and replenishment of stock, transferring and receiving stock and stockroom organization
- Ensure staff breaks are rotated daily and adhered to

Human Resources





- Provide support to the store manager in recruiting new staff in accordance with company procedures.
- Work with the store manager to ensure all staff receives appropriate and necessary training to perform their duties at a high standard.
- Ensure that schedule is created to have the right people, at the right time, doing the right work to maximize on driving sales and customer experience.

Health, Safety & Security

- Ensure company policy on Health and Safety is adhered to
- Maintain profits by ensuring a clean sales floor and store environment
- Takes responsibility for security of the store as well as stock and cash and escalate any issues.
- Limit stock losses to the minimum working with commercial averages (maximum of 2% of sales)
- Maintain awareness of security with all staff members. Seek to heighten awareness on shop floor
- Responsible for exercising control over all company assets and assisting in the inventory process
- Ensure incident reports are filled to record any unusual occurrence

Qualifications

- A brand ambassador with passion for our products and philosophy
- Ability to multi-task and have attention to detail
- Prioritize and understand the importance of time management
- Flexible availability - mornings, evenings and weekends
- A passion for details and seeing things others don’t
- Love working in the stores. Love working with people. Love your customers
- Ability to deliver the 4 MUJI values of Happiness, Work, Culture and Goals

Health insurance, Paid time off, Dental insurance, Vision insurance, Adaptable schedule, Parental leave, Employee discount, Life insurance, Referral program, Other

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📌 Assistant Store Manager (Victoria)
🏢 Simple Staffing
📍 Victoria