Elevate customer interactions with Accenture Song as a CCaaS Solution Architect. Utilize your cloud platform expertise to innovate and lead CCaaS initiatives.In this position, you'll manage CCaaS technology transformations, focusing on enhancing customer experiences. As a part of Accenture Song, you will collaborate with diverse teams, leveraging your knowledge of AWS and CCaaS platforms. Your contributions will ensure our solutions remain competitive and aligned with client expectations.Key Responsibilities:Oversee delivery lifecycle for large-scale CCaaS solutionsIdentify project opportunities within senior management teamsDevelop migration roadmaps for CCaaS platformsDesign omnichannel experiences and integrate technologiesLead experience-led teams in strategic vision developmentRequirements:7+ years designing CCaaS platformsStrong background in Amazon Connect technologiesProven record in contact center migrationsExperience in AI/ML solutions for customer experienceFluent English required for international communicationJoin Accenture to push the boundaries in customer service with your expertise.#J-18808-Ljbffr

📌 Accenture Ccaas Architect Role (Calgary)
🏢 Accenture
📍 Calgary