Accenture Song seeks a Senior CCaaS Architect to propel client initiatives through technology transformation. Specialize in delivering advanced CCaaS solutions and improving customer interactions.This multifaceted role demands a leader capable of executing comprehensive migration strategies and developing best practices for Amazon Connect implementations. You'll guide agile delivery teams and ensure seamless migration with business continuity. Your experience in AI and cloud services will define current customer engagement paradigms.Key Responsibilities:Lead CCaaS architecture for migration programsDesign omnichannel solutions for enhanced interactionExecute integration strategies with existing systemsDrive project ideation and requirement gatheringFoster strategic team collaboration and designRequirements:7+ years designing cloud contact center solutionsProven proficiency in CCaaS and Amazon ConnectStrong experience in legacy platform migrationsExpertise with AWS services in CXSkilled in AI-driven contact center solutionsDrive innovation in customer service environments with your architecture expertise at Accenture.#J-18808-Ljbffr

📌 Senior Ccaas Architect Wanted At Accenture (Toronto)
🏢 Accenture
📍 Toronto