Lead transformative initiatives as the Principal Vendor Manager at Intuit. This role focuses on strategic vendor partnerships that drive measurable success and operational excellence.In this Principal-level position, you will act as the key force in managing vendor relationships and implementing performance improvement strategies across customer success partnerships. Your role will involve designing high-impact programs, monitoring KPIs, and collaborating with cross-functional teams to ensure effective service delivery at scale.Key Responsibilities:Oversee strategic management of vendor relationshipsDrive accountability for KPIs including CSAT and AHTConduct robust business reviews with detailed analyticsPartner with WFM to optimize staffing strategiesBe the primary escalation contact across internal teamsRequirements:10+ years of experience in strategic partnershipsProven track record with BPO/vendor relationshipsExpertise in service delivery governanceStrong analytical skills and data synthesis capabilitiesBachelor's degree required; MBA preferredJoin Intuit and shape the future of customer success management.#J-18808-Ljbffr

📌 Principal Vendor Manager At Intuit (Toronto)
🏢 Intuit
📍 Toronto